Effective Date: Juny 1. 2022.
Athlete Web Design operates as a business and we expect clients to understand and respect our policies. Our goal as a web design and internet marketing company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.
We understand that sometimes “life happens” and you may need a refund on fees paid for services to Athlete Web Design. We try to be fair, and create a policy that is a win-win for both parties. We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by Athlete Web Design including graphics, content, and code, will remain the property of Athlete Web Design.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
General Refund Policy Guidelines
Web Design, Graphics, Development
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by Athlete Web Design and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
Video Editing Visual effects and Animation:
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. Our annual support plans are dependent on the scope and size of a website and are quoted on an annual basis. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client’s website, thus we require annual maintenance to be a paid in full yearly fee, unless determined otherwise.